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Inbound Sales Adviser (full-time)

What Will I Be Doing?

• Taking calls from customers who are responding to our marketing literature or advertising, regarding home or motor insurance.

• Using sales techniques, objection handling and adhering to regulatory requirements in order to close sales at first contact, although customer satisfaction is paramount.

• Working within a team of 10 and receiving ongoing support, coaching and development.

What Skills and Experience Do I Need?

• Confident telephone manner and a desire to succeed is essential, along with an enthusiastic and positive approach.

What Are the Working Hours?

• Standard hours are 36.25 per week on a shift pattern.

• Shifts worked between the hours of 8.30am – 6.30pm Monday to Friday.

• Alternate Saturdays 9am – 3pm, however you will have a day off in the week so you still work 5 days.

How Much Can I Earn?

• Basic salary up to £15,000 (depending on experience).

• Uncapped earnings. Bonus is paid on every sale made and we have additional add-on’s to policies which all carry a commission.

• Elite League rewards our top 25% of Sales Advisers an extra £200 each month (entry is eligible after passing 6 months orientation).

• Team nights out and additional team incentives from spa and high street vouchers, plasma TV’s and holidays.

What Training Will I Get?

• An initial 2 week induction of intensive training on our products, systems and sales techniques, followed by a week in our “Model Office” where you practice what you’ve learnt before joining your team.

• Ongoing support from both your Trainer and your Team Manager throughout the training period.

• Continued feedback and coaching once you join your team in order to help you settle confidently into your new role.

• Development plans to assist you in your desired career path with Castle Cover.

Qualifications?

• Commitment to provide career routes and support those who wish to gain further qualifications.

• Currently offer a BTEC route designed for customer contact operations such as ours.

• Assistance with fees for relevant BTEC courses.

We also have a number of outbound telesales jobs available that may be of interest to you.

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