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Trainer

At Castle Cover we are committed to supporting all new starters by supporting them through a comprehensive induction period that gives them the confidence to take calls and achieve sales.

Castle Cover has designed its' inductions to meet the needs of all backgrounds, from experienced to inexperienced and our trainers recognise that everybody has their own learning styles, so will work with individuals to ensure they get the best out of their training, giving them the confidence to start building their careers here with us.

If you are searching for a job in Poole or Bournemouth, get in touch with us today and make that first step to launching your new career.

Careers at Castle Cover- A Career For Keeps:

BTEC Level 1- Introduction to Contact Centres,
GCSE Equivalent
Completed during 2 week induction
Multiple choice exam

BTEC Level 2 - Contact Centre Skills,
GCSE Equivalent
Adviser must have 3 months service
Takes 3 months to study

BTEC 3- Contact Centre Supervisory Skills
A, Level Equivalent
Adviser must have 9 months service
Takes 6 months to study

BTEC Level 4-Contact centre Management
Degree Equivalent,
Adviser must have 18 months service
Takes 1yr/18 months
Assessed by the University of Central Lancashire (UCLAN)

Home Inbound & Home Outbound inductions:

3 week induction period this includes learning about the product and Sales Structure:

Building & Contents insurance:

Add on Products- Garden Cover, Legal Expenses & Home emergency
HRP= High Risk Property or valuables
Call Listening- Listening to live calls on the sales floor
Role Plays -With trainer & induction group members

Call Structure:

Script
Probing- Open questions/ closed questions rational
Objection Handling Workshop
Psychology of Sales Workshop
Closing Workshop

Compliance:

FSA- Financial Services Authority
DPA- Data Protection Act
Money Laundering (Awareness)
Call Scores (Marking call to ensure all mandatory areas have been covered)

Team Building:

Ice Breakers
Games
Quizzes
Group analysis of calls
Motivations
Rewards & Incentive
Bonus

Individual Support:

Feedback Sessions
Reviews
Coaching

Transition from Training to Sales Floor:

Buffet Lunch
Meeting Executive Team
Managers
Fellow advisers & team mates

Model Office:

3 Compliance Call scores required
Taking Live Calls in training environment
Close Supervision from Trainer
On-going feedback sessions

Model Office:

3 Compliance Call scores required
Taking Live Calls in training environment
Close Supervision from Trainer
On-going feedback sessions

Motor Inbound & Motor Outbound- 2 Week inductions

Insurance:

Motor Policies
Add on Products- Legal Expenses & Break down Cover
Call Listening -Listening to live calls on the sales floor
Role Plays- With trainer & induction group members

Call Structure:

Script
Probing- Open questions/ closed questions rational
Objection Handling Workshop
Psychology of Sales Workshop
Closing Workshop

Compliance:

FSA- Financial Services Authority
DPA- Data Protections Act
Money Laundering (Awareness)
Call Scores- (Marking call to ensure all mandatory areas have been covered)

Team Building:

Ice Breakers
Games
Quizzes
Group analysis of calls
Motivations
Rewards & Incentive
Bonus

Individual Support:

Feedback Sessions
Reviews
Coaching

Transition from Training to Sales Floor:

Buffet Lunch
Meeting Executive Team
Managers
Fellow advisers & team mates

Model Office:

3 Compliance Call scores required
Taking Live Calls in training environment
Close Supervision from Trainer
On-going feedback sessions

Castle Cover have a selection of job vacancies available in the Bournemouth and Poole area. Apply online today - Jobs in Poole.